Question 1

Q: Why should I choose Orthopaedic Mobility for my mobility equipment rental needs?

Accepted Answer

A: Orthopaedic Mobility stands out as a premier choice for mobility equipment rentals due to our speciali(https://g.page/r/CSNMila9_5-sEBE/review)zed ex(https://yelp.to/9u5OlRAdoy)pertise, unparalleled customer service, and high-quality product range. We understand the unique needs of our customers and are dedicated to enhancing your mobility and convenience. Our extensive selection of well-maintained and advanced mobility scooters and other equipment ensures that you can move around comfortably and confidently. Additionally, we offer personalized service, making your experience smooth and hassle-free from start to finish. When you choose Orthopaedic Mobility, you're opting for a commitment to excellence and customer satisfaction, allowing you to focus on your activities without the stress of mobility limitations.

Question 2

Where are you located?

Accepted Answer

We are located in Washington DC we deliver anywhere in the Dc area.

Question 3

Q: Do you deliver the mobility scooter, manual wheelchair, electric wheelchair, and rollator walker, or do I have to pick it up myself?

Accepted Answer

A: At Orthopaedic Mobility, we aim to make our service as convenient as possible for our customers. We offer delivery and pickup services for all our rental equipment, including mobility scooters, manual wheelchairs, electric wheelchairs, and rollator walkers. You do not need to worry about arranging transportation to pick up or return your rental equipment. Our team will deliver the equipment directly to your specified location and ensure it is set up and ready for use. This service is designed to take the stress out of your vacation or daily activities, allowing you to focus on what matters most. For more information on delivery areas and scheduling, please contact our customer service team.

Question 4

Q: Can I rent a mobility scooter from Orthopaedic Mobility for use at the National Mall and Smithsonian Museums?

Accepted Answer

A: Yes, you can rent a mobility scooter from Orthopaedic Mobility for use at the National Mall and Smithsonian Museums. Our rental service is designed to help visitors enjoy their vacation without the stress of limited mobility. We offer a range of high-quality mobility scooters that ensure comfort and ease of use while you explore the historical landmarks and museums in Washington, D.C. To arrange a rental, you can visit our website or contact our customer service team. We provide flexible rental periods and can assist with delivery and pickup arrangements to make your experience as seamless as possible.

We deliver anywhere around the  National Mall on Saturdays and  Sundays from 10 am-5 PM.

On weekdays we can't because we are  at hospitals and Nursing  facilities helping patients with their mobility from 9am to 5pm. after that time we're available.

If you need a different time of delivery and pick up  we can coordinate on weekends.

we can deliver to hotels or somewhere else.

Question 5

Do I need to be present to receive the equipment?

Accepted Answer

no, if it is a hotel.we'll leave it with the front desk.
Airbnb we have to coordinate.

Question 6

I'm looking to rent a mobility scooter or wheelchair how much is the rental?

Accepted Answer

no problem please check home page

Question 7

What if I have to cancel my order?

Accepted Answer

Cancellation Protection Plan (CPP)
Add peace of mind to your reservation — protect your rental if plans change.
 CPP Plus ($30): Full refund if canceled before delivery (minus CPP fee).
  CPP Basic ($10): Partial refund if canceled 7+ days before delivery.
  No refunds after the scheduled delivery date.
Fees are non-refundable and must be added before delivery.

Question 8

Do you deliver or do I have to pick up myself?

Accepted Answer

We'll deliver your scooter to your destination for you.

Question 9

Are there any insurance ?

Accepted Answer

🛡️ Equipment Protection Plan (EPP) Optional
Protect your rental from accidental damage, loss, or theft during your rental period.
✅ Covers: Small part replacements, theft (with a police report within 48 hours).
 ⚙️ Deductible:
 • Scooters & Power Chairs – $250 per incident
 • Manual/Transport Wheelchairs, Walkers, Knee Scooters – $50 per incident
If you decline this plan, you’ll be fully responsible for repair, loss, or replacement costs during your rental.

Question 10

If I change hotels in the middle of my trip, do I need to bring the scooter back to the original hotel?

Accepted Answer

No, we will pick up the scooter at whatever hotel you are staying at.
Fees are based on miles and time it could take to do the delivery or pickup.

Question 11

How do I pay for my rental?

Accepted Answer

You can pay it from the rental form or we can send an invoice to your email or text once you send us the form we call you to charge over the phone.

Question 12

Types of Manual wheelchair

Accepted Answer

The biggest difference is that standard wheelchairs are designed with large wheels so that you can propel yourself it weighs about 35lbs. , while transport wheelchairs have small wheels and are meant to be pushed from behind by a second person and mostly used indoor like Museum and Doctors visit it weighs about 25lbs. 
It folds so you put in a trunk of a car.

Bariatric Heavy-Duty Extra Wide Wheelchair boasts a 700 lbs. weight capacity is for user that weighs 400 lbs and up.

Question 13

Do Orthopaedic Mobility Rentals offer any  Discount?

Accepted Answer

That's a simple answer, YES!
Discounts can only be given to orders online.

Question 14

Do you deliver on the weekend or holidays?

Accepted Answer

Yes! We will deliver mobility equipment on the weekend and holidays

Question 15

How do I decide whether I need a scooter or a power wheelchair?

Accepted Answer

A scooter must be steered and is best suited for individuals with sufficient use of their upper body and arms to operate the handlebars.

A scooter also requires more room for maneuvering than a power wheelchair. Finally, a scooter is not recommended for those with a rapidly progressing condition.

Question 16

Are scooters allowed in the White House , Capitol Hill and museums?

Accepted Answer

Yes, Mobility scooters are allowed in any Government building.

Question 17

MOBILITY SCOOTER FAQ's

Accepted Answer

MOBILITY SCOOTER FAQ's

Question 18

Q: What factors should I consider when choosing a mobility scooter for rental at Orthopaedic Mobility?

Accepted Answer

A: When selecting a mobility scooter to rent from Orthopaedic Mobility, several key factors should be considered to ensure the best match for your needs:

1. Weight Capacity: Different scooters come with varying weight limits. It's crucial to choose a scooter that accommodates your weight for safety and performance reasons. Ensure you know the exact weight capacity before making a decision.

2. Range and Battery Life: Consider how far you plan to travel on a single charge. Our scooters come with different battery capacities, so select one that fits your daily journey requirements without frequent recharges.

3. Terrain Suitability: Think about the environments you'll be navigating. Some scooters are better suited for indoor use and smooth surfaces, whereas others are designed to handle rougher outdoor terrains such as gravel or grass.

4. Portability and Storage: If you'll need to transport the scooter frequently, consider a model that is lightweight and easy to disassemble or fold. This feature is invaluable for those traveling by car.

5. Comfort and Ease of Use: Look for scooters with adjustable seats, handle height, and controls. Ensuring comfort is crucial, especially if you'll be using the scooter for extended periods.

6. Safety Features: Check for essential safety features like lights, horns, and anti-tip wheels. These features enhance your visibility and stability, adding an extra layer of security.  At Orthopaedic Mobility, we offer a variety of scooters tailored to diverse needs, ensuring you can elevate your mobility experience during your vacation without hassle. Our expert staff is always ready to provide personalized recommendations based on your specific requirements.

Question 19

Will a transportable mobility scooter fit into the trunk of my car?

Accepted Answer

Mobility scooters made for transporting.  you can disassembled in 3 pieces and fit into the trunk of a small, medium or full-sized vehicle.

Question 20

Q: What should I do if the mobility scooter I rented from Orthopaedic Mobility breaks down?

Accepted Answer

A: If the mobility scooter you rented from Orthopaedic Mobility breaks down, please follow these steps to ensure a swift resolution:

1. Contact Us Immediately: Call our dedicated customer support line at 571-340-8961 as soon as you experience any issues. Our team is available 24/7 to assist you.

2. Provide Details: Be ready to give detailed information about the problem you are experiencing with the scooter. This includes any error messages, unusual sounds, or specific functions that are not operating correctly. This will help us diagnose the issue more efficiently.

3. Stay Safe: If the scooter has broken down in a potentially unsafe location, move to a safe spot if possible. Do not attempt to fix any mechanical or electrical issues yourself.

4. Await Assistance: Based on your location and the severity of the issue, we will either guide you through some basic troubleshooting steps over the phone or send out a technician to your location. If a replacement is necessary, we will make arrangements to deliver a new scooter to you as quickly as possible.

5. Follow Up: Once the issue is resolved, we will follow up with you to ensure the replacement or repair meets your satisfaction. Your safety and mobility are our top priorities.  At Orthopaedic Mobility, we strive to provide seamless and reliable service so you can enjoy your time without stress.

Question 21

Heavy duty scooter

Accepted Answer

weighs limit 400-500lbs
Full scooter what's difference
between a three and four-wheeled mobility scooter?
Three-wheeled scooters are typically better because of the turning radius and at the same time stable because it has a big wheel at the front.equipped for indoor use outdoor , while four-wheeled scooters are better for outdoor use. Three-wheeled scooters can be smaller and compact with a better turning radius. A four-wheeled scooter is for customers that doesn't have experience. the 4 wheel is more stable for new learners. When making a turn with either scooter you have to go slow just like driving a car.

Question 22

Does my height and weight really matter when choosing a scooter to rent?

Accepted Answer

Please keep in mind you are sitting on a battery powered motor, each scooter has a different size motor to handle different weights so that the time in use will last the max time.
Height is a tricky point it's both a matter of fit and comfort. Most of our clients are sitting
and riding on the scooters 10 to 12 hours a day. You want to have leg room plus if you are too tall for the scooter you could have difficulties getting on and off the scooter.

Question 23

Is that the heavy duty scooter that has a 10-12 mile range?

Accepted Answer

Yes. It depends on the user weight.

Question 24

How can I transport a full scooter?

Accepted Answer

The only way you can transport a full scooter is by ordering a wheelchair accessible van by Uber or a taxi company or using public transportation.

Question 25

I weigh significantly more than the average person. Can you meet my needs?

Accepted Answer

Of Course! We understand that some of our customers need a larger scooter.

Question 26

How long does the scooter's battery last on average?

Accepted Answer

The batteries on the scooters on average last 8 to 12 hours depending   on user weight.
Please note that for every hour the scooter is used you will need to charge the scooter about the same amount of time. Please charge the scooter whenever you have a chance.
Always keep the charger with you for emergencies

Question 27

what's the difference between a three and four-wheeled mobility scooter? 1

Accepted Answer

Three-wheeled scooters are typically better because of the turning radius and at the same time stable because it has a big wheel at the front.equipped for indoor use outdoors , while four-wheeled scooters are better for outdoor use. Three-wheeled scooters can be smaller and compact with a better turning radius. A four-wheeled scooter is for customers that don't have experience. The 4 wheel is more stable for new learners. When making a turn with either scooter you have to go slow just like driving a car.

Question 28

What is the difference between a 3 wheel and 4 wheel scooter? 2

Accepted Answer

The biggest difference between the two types is that 3 wheelers have a better turning radius as compared to 4 wheelers.

This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain.

However, newer models of 3-wheeled scooters also boast a very stable ride due to their optimized center of balance.

Orthopaedic Mobility Rental, Sales & Repairs

571-340-8961

Unbeatable Rental Rates!

15% OFF SHARING KINDNESS COUPON CODE: KINDNESS

Welcome to Orthopaedic Mobility Rentals

National Mall Rentals $159.00 Sat-Sun 10am-4pm

Se Habla Español