Privacy Policy

Orthopaedic Mobility Rentals

Effective Date: November 7, 2026

Orthopaedic Mobility Rentals respects your privacy and is committed to protecting the personal information you provide when using our website, requesting mobility equipment rentals, or communicating with our business.

1. Information We Collect

We may collect your name, telephone number, email address, rental dates, delivery and pickup addresses, equipment preferences, and other information you voluntarily provide when requesting our services.

2. How We Use Your Information

We use customer information to:

Process mobility equipment rental requests.
Coordinate equipment deliveries and pickups.
Respond to customer questions.
Send requested rental form links.
Provide booking confirmations and rental-related updates.
Provide customer support.

3. SMS Text Messaging

Customers may voluntarily consent to receive SMS messages from Orthopaedic Mobility Rentals during telephone conversations or through other clearly disclosed opt-in methods.

Messages may include requested rental form links, booking confirmations, delivery and pickup information, and customer service updates.

Message frequency varies. Message and data rates may apply.

Customers may reply STOP to unsubscribe or HELP for assistance.

Consent to receive SMS messages is not required to rent equipment.

4. SMS Consent and Information Sharing

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

SMS opt-in consent and related information will not be shared with third parties for their own marketing purposes.

We may use service providers to deliver messages and operate our business, subject to appropriate privacy and confidentiality protections.

5. Information Security

We use reasonable administrative and technical measures to protect customer information from unauthorized access, disclosure, or misuse.

6. Third-Party Services

Our business may use third-party providers for website hosting, rental forms, payment processing, customer communications, and AI-assisted telephone support.

These providers may process information as necessary to perform services on our behalf.

7. Data Retention

We retain customer information only as long as reasonably necessary for business operations, customer service, recordkeeping, and applicable legal obligations.

8. Your Privacy Choices

You may contact us to request information about your personal data or ask us to correct or delete information, subject to applicable legal and recordkeeping requirements.

9. Contact Information

Orthopaedic Mobility Rentals

Website: https://www.orthomobilityrental.com

Email: jorge@orthomobilityrental.com

Phone: 571-340-8961

Washington, DC Metropolitan Area and Northern Virginia